Return & Refund Policy
Inspection Period
Unless otherwise specified, customers are entitled to a 7-day product inspection period (including weekends and holidays) starting from the date the product is delivered.
Please note that the following items are not eligible for the 7-day inspection period, in accordance with Taiwan’s regulations on reasonable exceptions for distance selling:
- Perishable goods or items with a short shelf life (approaching expiration upon return/cancellation)
- Customized or made-to-order products
- Newspapers, magazines, or periodicals
- Unsealed audio/video products or computer software
- Game point cards or other stored-value cards
- Opened personal hygiene products
If you wish to request a return, please contact our customer service within 7 days of receiving your order and provide the following information:
- Name
- Order number
- Contact phone number
- Product name(s) to be returned
- Reason for return (with photos)
Our customer service team will assist you with the return or exchange process.
Customer Service Email: nianchieggroll@gmail.com
Customer Service Hotline: +886-911-105-024
Address: No.118, Yiyong St., Riyue Village, Yuchi Township, Nantou County, Taiwan
Return Policy Guidelines
Returned items must be unused and free from damage, defects, or contamination caused by improper handling.
The 7-day inspection period is intended for evaluating whether the product meets your needs—it is not a trial period.
Please ensure that all original packaging (including outer boxes) is kept intact. Returns may be rejected if the packaging is incomplete.
Returns will not be accepted under the following conditions:
- Requests made after the 7-day inspection period
- Products that have been opened or used, or damaged due to human factors (e.g., stains, malfunctions, scratches, wear, or dirt)
- Incomplete packaging, or missing invoices/accessories
- Malicious or excessive return requests
Return Process
Contact customer service → Confirmation of return eligibility → Prepare complete product and invoice → Provide pickup time, contact details, and address → Our designated logistics partner will collect the item
Refund Policy
- Credit Card Payments: Once the return is approved, the refund will be issued directly to the original credit card account.
- Cash on Delivery (COD): Once the return is approved, the refund will be transferred to the bank account provided by the customer.
